Shipping Policy

Available destinations, delivery services and charges are shown at checkout for the address provided. A free-delivery promotion applies only when the order meets the conditions displayed at checkout.

Ready-stock dispatch information is shown with the product and order. A pre-order follows its displayed dispatch estimate and payment plan. For a deposit order, the balance must be paid before dispatch. Courier transit starts after dispatch; a pre-order date is not a delivery date.

If you cancel a pre-order, neither the deposit nor the full payment is refundable. If Mardina Safiyya® cannot deliver within the pre-order timeframe confirmed for your order, we refund the amount paid for the affected pieces, whether a deposit or full payment. Our separate remedies for incorrectly supplied or defective goods and mandatory consumer rights remain available.

When dispatched, the order is updated with the courier and tracking information. Use Track order or your account to follow it. Delivery estimates are estimates, and public holidays, remote areas or courier disruptions can affect transit.

Check the address and phone number before ordering. Contact support immediately about a correction, missing parcel, damaged delivery or a delivered scan you do not recognise. Keep the packaging and any helpful photos. We will review the order and courier information with you.

Do not post a return without approval and return instructions. The Refund & Return Policy explains eligibility, the 7-day voluntary window and the separate process for faulty or incorrectly supplied goods.