Terms and Conditions for Mardina Safiyya
Welcome to Mardina Safiyya®! By using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before making any purchase or participating in any promotions.
1. General Terms
These Terms and Conditions govern the use of Mardina Safiyya® website and services. By accessing or using our website, you agree to these terms, including any future modifications. If you do not agree to these terms, please do not use our website or services.
2. Contest Rules
- Winners Are Final: The winners of any contests held by Mardina Safiyya® are final.
- Claiming Prizes: Winners must claim their prizes within 30 days of being notified. If a winner does not claim their prize within this time frame, the prize will be forfeited, and we will not entertain further claims.
- One-Time Winners: Each winner can only win one contest at a time. Recurring winners will not be allowed.
- Prize Substitution: Prizes cannot be exchanged for cash. In some cases, prizes may be offered in a similar value if the original prize is unavailable.
3. Order and Payment Terms
- Deposit Policy: If a deposit is made for an order or pre-order and the full payment is not completed within the given time frame, the deposit may be forfeited. Please ensure that full payment is made within the stipulated time to avoid losing your deposit.
- Order Cancellation: Once an order is placed, cancellations are not allowed. However, order modifications may be possible under certain conditions.
4. Order Modification
- Modification of Items, Sizes, and Colors: Modifications to your order, such as changes to items, sizes, or colors, are allowed only if the order has not yet been fulfilled. You must request any changes within 4 hours of placing the order.
- Contact Us Before Modification: Please contact us to confirm if your modification request can be processed. If your order is already in fulfillment or shipping, no modifications can be made.
5. Account and Registration
- Account Creation: To place an order on our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
- Account Security: You agree to notify us immediately if you suspect any unauthorized use of your account.
6. Product Availability
All products on our website are subject to availability. We reserve the right to limit the quantity of products sold or to discontinue certain items without prior notice.
7. Pricing and Payment
- Pricing: All prices are listed in Malaysian Ringgit (RM) unless otherwise specified. Prices may be subject to change without notice.
- Payment: We accept payments via major credit and debit cards and other payment methods as indicated on the website. By providing payment information, you agree that the payment details you provide are accurate and complete.
- Taxes: All applicable taxes will be added to the final price during checkout, depending on your location.
8. Shipping and Delivery
Please refer to our Shipping Policy for detailed information about shipping methods, rates, and delivery times.
9. Returns and Refunds
Please refer to our Return Policy for detailed information on our return, exchange, and refund procedures.
10. Intellectual Property
All content on the Mardina Safiyya® website, including logos, images, text, graphics, and designs, are the property of Mardina Safiyya® and are protected by copyright laws. You may not use, copy, or reproduce any content from our website without our permission.
11. Limitation of Liability
Mardina Safiyya® is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our liability is limited to the amount paid for the product in question.
12. Privacy and Data Protection
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our services, you consent to the collection and use of your data in accordance with our Privacy Policy.
13. Prohibited Activities
You agree not to engage in the following activities:
- Using our website for unlawful purposes.
- Disrupting the operation of our website or attempting to gain unauthorized access to any part of it.
- Violating any local, state, or international laws.
14. Changes to Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically.
15. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from the use of our website or services will be resolved in the courts of Malaysia.
16. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Mardina Safiyya®
Email: support@mardinasafiyya.com
